Thank you for choosing PumpkinSpells.com for your purchases. Our aim is to ensure your complete satisfaction with your acquisitions. If you are not content with your order, we are here to assist you.
Refund Eligibility
To be eligible for a refund, the item must be unused, in the same condition as you received it, and in its original packaging. You will also need to provide proof of purchase.
Returns
You have a 15-day window to initiate a return from the date you received the item. To initiate a return, please contact us at info@pumpkinspells.com, indicating your order number and the reason for the return. We will provide you with detailed instructions to proceed with the process.
Refunds
Once we receive your return and inspect the item, we will notify you about the approval or rejection of the refund. If approved, we will initiate a refund to your original payment method. The timeframe for the refund to reflect in your account will depend on your payment provider’s policies.
Exchanges
Currently, we do not offer an exchange service. If you require a different size or color, we recommend returning the original item and placing a new order.
Return Shipping
You will be responsible for covering the shipping costs to return the item. Shipping expenses are non-refundable.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact us at info@pumpkinspells.com.